Frequently Asked Questions

(Because there are no Stupid Questions…blah blah blah)

Q:Where is The Flying Cupcake Bakery located? 

A:We have SIX LOCATIONS plus a sister store The Dancing Donut to serve you:

Downtown Indy: 423 N. Massachusetts Avenue, Indianapolis, Indiana 46204
Midtown Indy: 5617 N. Illinois Street, Indianapolis, Indiana 46208
Northside Indy/Carmel: 831 S. Rangeline Road, Suite 300, Carmel, Indiana 460 32
Northeast Indy: East 82nd Street, Rivers Edge Shops, Indianapolis, Indiana 46260
Greenwood: 789 U.S. 31 North (at Fry Road) Suite D, Greenwood, IN 46142
The Dancing Donut: 1134 E. 54th Street, Indianapolis, Indiana 46220. Please visit (
The Lemon Bar: 95 E. Pine Street, Zionsville, Indiana 46077. Please visit (

Q:What are the hours of operation?

A: All bakery locations are Open 7 days/week at the following hours:

Sunday: 12:00 pm – 5:00 pm
10:00 am – 7:00 pm
Thursday- Saturday: 10:00 am – 8:00 pm                  
We are open every day of the year except the following holidays:  New Year’s Day, July 4th,Thanksgiving Day, Christmas Day, and December 26th
*Hours of operation for The Lemon Bar and The Dancing Donut can be found via their websites.

Q: Can I place my order online?

A:In order to preserve the individualized service we offer our customers, we do not accept orders online at this time.

Q: What is your refund policy?

A: Due to the handcrafted nature of our award-winning cupcakes, cakes, and cookies, we often limit the number of orders we can accept on any given day to ensure we give each order the attention and focus you deserve! For this reason, we do not offer refunds in the form of cash or money returned to your original form of payment (e.g. credit card refund) and we only offer in-store credit in certain situations:

Order Cancellation Policy: Absolutely no cash refunds for cancelled orders. We do not offer refunds in the form of cash or money returned to your original form of payment. Cancellations made at least 7 days prior to your order pickup date receive in-store credit good for up to 60 days from the date the order was cancelled. We DO NOT ACCEPT CANCELLATIONS WITHIN 7 DAYS OF THE ORIGINAL ORDER PICKUP DATE. Should you need to cancel your order within 7 days of your original order pickup date, we will not refund your payment and we do not offer in-store credit forward. Our policy applies to all cancellations including cancellations made same day as you placed your order. Sorry, we cannot accept cancellations on ANY wedding orders or corporate orders including credits or refunds of payments made.

Order Pick Up Policy: Please check your order before you leave our bakery! It is your responsibility to check to ensure it is correct! We are not responsible for items once you (or the person picking up the order on your behalf) leave the bakery including damage to your items and/or any issues with the correctness of your order. No refunds or in-store credit for any items once they leave the bakery. Issues with your order must be addressed prior to leaving the bakery or they will not be addressed and credits will not be offered.

Q:Do you make cupcakes for special dietary needs?

A:Yes! We offer a gluten free and vegan option every day at our Carmel location, 82nd Street location and downtown at Mass Ave. We opened The Flying Cupcake RAW in March of 2013 at our 5617 N. Illinois Street location which features an entire display case of gluten and diary free cupcakes 7 days/ week. The cupcakes offered at our RAW location are baked onsite to provide for minimal cross contamination. We also offer our dairy and gluten filled cupcakes at that location in a separate display case. Sorry, we do not offer sugar free cupcakes at this time.  While we do offer loads of cupcakes options without nuts, we cannot guarantee that these items do not contain trace elements of nut products as they have been prepared in equipment used to prepare baked goods containing nut products.

Q:Do you make baby “mini” cupcakes?

A:Yes we do, but they are only available as a pre-ordered special order. You may order any non-filled flavor in mini-size for your special event! Please order a minimumof one dozen mini cupcakes/flavor with a two dozen total mini order minimum.

Q:How far in advance should I place my order?

A:Call us at 317-396-2696 or stop by any of our locations to place your special order. Our staff will work with you to create your custom cupcake order! Usually, we can accommodate almost any order.  But on occasion our special order calendar fills up.  Therefore, we recommend that you place your order well in advance of your special event (the earlier the better!).  

Q:Can you write on the cupcakes?

A:Yes we can as long as you order in advance and order a minimum of one dozen cupcakes.  Unfortunately, we cannot write on cupcakes at time of purchase as our decorators are busy working hard on all of our custom orders.

Q: Do you make cakes?         

A:Yep! We have several different sizes which we can custom decorate to your specifications! 

Our 8" cake feeds 8-12 people. Cake flavors include any of our cupcake flavors excluding a few (ask us which ones!) starting at $59.95, and Gluten-Free and Vegan options and are priced at $65.00. Additional décor charges might apply.

Our full Rectangle Sheet Cake feeds 20-25 people. Cake flavors are slightly more limited than our 8-inch round cakes. Just ask us if your flavor is available! [Sorry, no red velvet, vegan, or gluten-free sheet cakes.] Base price is $79.95, additional décor charges might apply.

The following flavors are not available for cakes and sheet cakes (sorry): Black Bottom, Blueberry Cream Cheese Blues, Cheeky Cherry Cheese, Burt Reynolds, Tom Selleck, Butterbeer, Hungry Lumberjack, What's Up Doc, and Zucchini Bikini Buster.

Q:Do you make wedding cakes?

A: We specialize in wedding cupcakes but can, however, bake and decorate a special 6" or 8" cutting cake for the bride and groom. (or groom and groom/ bride and bride). We also have larger 2 and 3 tiered cake options. Inquiries can be sent to

Q:Do you deliver?

A:The Flying Cupcake offers delivery service for any order of 2 dozen JUMBO Sized cupcakes, 3 dozen REGULAR Sized cupcakes, and/or 4 dozen MINI Sized Cupcakes or more for a fee. Fees vary depending on delivery location. For an exact delivery quote, please call 317-396-2696 with all of your delivery information.

Q:Do you ship cupcakes outside of Indianapolis?

A: YES! We offer several shipping options of our cupcakes & edible cookie dough in jars via our ETSY shop!

Please check back soon for updates regarding upcoming shipping options! 

Q:Can The Flying Cupcake cater my event?

A:Yes…definitely!  We offer off-site drop off catering for any size event.  This service includes delivery and set up per your requests and specifications. Let us help you celebrate any and all types of occasions including weddings, bridal and baby showers, birthdays, graduations, bat/bar mitzvahs, anniversaries, corporate events, graduations or just because!  Let us create unique and beautiful dessert tables and cupcake trees for your special event! Provide your guests with a sweet and memorable take away keepsake from your event with The Flying Cupcake individually boxed customized cupcake favor.  Call us for more details!

Q: Do you offer a discount for bulk orders?         

A:You always receive a price break when you order by the dozen. All jumbo cupcakes ordered by the dozen automatically receive a $8.00 discount. We also offer a CORPORATE DISCOUNT for our customers needing larger quantities (2 dozen or more) on a regular basis (monthly). Our Corporate Discount program is perfect for Pharmaceutical Reps, Office Managers, or any other customer needing large quantities frequently.

Q:Can The Flying Cupcake donate to my charity?

A: The Flying Cupcake proudly donates to a variety of local charities and not-for-profit organizations. Because we donate a lot of cupcakes and dough (no pun intended), we cannot respond to every request with a donation (or sometimes at all). If you wish to request a donation, we ask that you send your donation request in writing to our Carmel location. Please do not solicit for your donation in person. Feel free to visit the “ You Like Us” section of our website for more information. We hope you do not feel offended if we cannot donate to your important charity as we receive over 100 requests/ month and sadly cannot donate to all☹

Q: Dine to Donate Program

In 2016 we started "Flying Cupcake School Project" which focuses our donation efforts on local area schools and school programs by offering a 15% donation on eligible purchases. Please email us at for detailed information and to schedule your school's dine to donate date! Also check out our “You Like Us” tab for more info!

Q:Is The Flying Cupcake really Indy’s Original Cupcake Bakery?         

A:Yep. Actually, it was the first in Indiana when it opened in 2007. While others have followed, the Flying Cupcake remains the local favorite to Hoosiers and visitors to Indianapolis and Carmel alike.

Q:Do you franchise?

A:No we don't. The Flying Cupcake is 100% locally owned and operated.

Q:Who owns The Flying Cupcake?         

A:The Flying Cupcake is owned by Kate Bova Drury, Indianapolis native, wife to Cameron, and mother to her three little cupcakes (Keegan, Henry, and Naomi).  

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